Friday 24 May 2013
This chaps's a PPI customer.
Hi Emiilie, Thank you for keeping me up to date with my claim, it really does make a difference when a company gets back to you and lets you know whats going on and both Sharon and myself appreciate the work and effort you are putting into our claim , you really do make a difference and I am more than happy that I have chosen your company.
If I may, I would like to commend Emilie for her skill in handling my call this morning. She was very tactful and very supportive in dealing with what must have been a very unexpected query. I think that she was a very good ambassador for your organisation. Yours sincerely, Paul
Hi Emilie, thanks for sorting that out for me, your prompt attention is appreciated. Clive.
Thank you Matt!!! I can always rely on you!!!!!
My husband instructed XXXX again (we are serial house buyers!) and they have been impressive yet again.
Nice email from a client...
Thank-you for arranging the chalet for us so quickly, the estate agent stated it was the fastest one to go through.
I know it was a bit of a mess about with the lease and I appreciate the time you spent to get it done so quickly.
Once again many thanks
A lady used one of our lawyers a couple of years ago. She recently went back to the solicitor she dealt with then. They wanted to charge her an extra £200. She came back to us & we got her the original price. ie. saving her the £200.
Many thanks, again, Jon
This hasn't turned into a recommendation yet but it's worthy of some comment in that, on the PPI front, we've just helped a lady called Mrs Bainbridge claim £19,245.26 from her lender.... which is nice!
A client emailed;
Thanks for that. Your help is always much appreciated.
I won't say who this was to for fear of embarrassment.
You are a really good person. Thankyou for everything.
After helping a chap out we had the following;
Thanks very much for your efforts with this.
Many thanks...really appreciate it.
There was a problem with Searches - we intervened and got the costs dropped:
Dear Zoe, I am emailing you to say how delighted I am with your solicitors....the conveyance for my sale and purchase proceeded at a very acceptable pace... I would be happy to recommend your solicitors, to anyone.
There were a few other comments but the email started with...
Hello Zoe, firstly let me say how happy I am with my new solicitor...
thanks Emilie, appreciate that.
...Matthew thanks for all your help today its appreciated.
thanks Stephen you're a star
You have kept us much more informed through our dealings with you (than another firm). Many thanks. We will most certainly recommend you to our friends and family.
Stephen & Nikki. Apologies for the delay in responding to this email - yesterday was hectic ! Thank you to both of you for your efforts in resolving this problem so quickly. It is very much appreciated. Regards F...
Dear Matthew, Thank you so much - a very speedy service! V...
Matt, Just a quick thank you for last week – all my searches were urgent and you got them all – appreciate it.G.
August 2010 (this was from a solicitor we deal with)