Monday 09 December 2013
Hi Jon That's absolutely fine, and good thinking. Thank you for doing that for me, I really appreciate it. SB
November 2013 (there was a happy smiley face on the end, too)
Hi Jon, Thank you so much for your help with this, I felt as though I was getting nowhere I have contacted X and a lady named Zoe has dealt with it and she is emailing our documents, thank you once again. Sue
Thanks Barnaby for your professional approach to our purchase of X (and please pass my Thanks also along to Derek). Natalie, thank for your prompt attention to our purchase of Y and Melina thank you for what I know will be your equally prompt attention to our needs going forward... Marc
This chaps's a PPI customer.
Hi Emiilie, Thank you for keeping me up to date with my claim, it really does make a difference when a company gets back to you and lets you know whats going on and both Sharon and myself appreciate the work and effort you are putting into our claim , you really do make a difference and I am more than happy that I have chosen your company.
If I may, I would like to commend Emilie for her skill in handling my call this morning. She was very tactful and very supportive in dealing with what must have been a very unexpected query. I think that she was a very good ambassador for your organisation. Yours sincerely, Paul
Hi Emilie, thanks for sorting that out for me, your prompt attention is appreciated. Clive.
Thank you Matt!!! I can always rely on you!!!!!
My husband instructed XXXX again (we are serial house buyers!) and they have been impressive yet again.
Nice email from a client...
Thank-you for arranging the chalet for us so quickly, the estate agent stated it was the fastest one to go through.
I know it was a bit of a mess about with the lease and I appreciate the time you spent to get it done so quickly.
Once again many thanks
A lady used one of our lawyers a couple of years ago. She recently went back to the solicitor she dealt with then. They wanted to charge her an extra £200. She came back to us & we got her the original price. ie. saving her the £200.
Many thanks, again, Jon
This hasn't turned into a recommendation yet but it's worthy of some comment in that, on the PPI front, we've just helped a lady called Mrs Bainbridge claim £19,245.26 from her lender.... which is nice!
A client emailed;
Thanks for that. Your help is always much appreciated.
I won't say who this was to for fear of embarrassment.
You are a really good person. Thankyou for everything.
After helping a chap out we had the following;
Thanks very much for your efforts with this.
Many thanks...really appreciate it.
There was a problem with Searches - we intervened and got the costs dropped:
Dear Zoe, I am emailing you to say how delighted I am with your solicitors....the conveyance for my sale and purchase proceeded at a very acceptable pace... I would be happy to recommend your solicitors, to anyone.
There were a few other comments but the email started with...
Hello Zoe, firstly let me say how happy I am with my new solicitor...
thanks Emilie, appreciate that.
...Matthew thanks for all your help today its appreciated.
thanks Stephen you're a star
You have kept us much more informed through our dealings with you (than another firm). Many thanks. We will most certainly recommend you to our friends and family.
Stephen & Nikki. Apologies for the delay in responding to this email - yesterday was hectic ! Thank you to both of you for your efforts in resolving this problem so quickly. It is very much appreciated. Regards F...
Dear Matthew, Thank you so much - a very speedy service! V...
Matt, Just a quick thank you for last week – all my searches were urgent and you got them all – appreciate it.G.
August 2010 (this was from a solicitor we deal with)
Above are a list of nice comments folk have been kind enough to send our way. During the era of Home Information Packs, and before, we used to print them off and put them in large glass frames on the wall we've got 4 of them (about a meter long each and 600mm deep) stuffed with comments from happy clients. They go back to 2008.
If the reader (client or lawyer) is ever in the Bury area you're welcome to call by and read them.
Note; I seem to have missed a bunch from 2013. Omitted to store them on a seperate part of my email system, unfortunately.